Return Policy
calureni™
Modern Lunch & Food On-the-Go Essentials
Store Operator
Dongguan Xiangnen Technology Co., Ltd.
+86 151 1854 4871
calureni™ · Returns & Refunds
Start with a Conversation.
If something is not right with your order, contact us first. Our team will review the details and provide the appropriate return or resolution instructions before anything is sent back.
Requesting a Return
To request a return, email service@calureni.com with your order number, the item name, and the reason for your request.
Contact us before shipping anything back so we can provide the appropriate instructions.
Return requests must be submitted within 30 calendar days of delivery.
Keep the Set Together
Where possible, retain the original packaging, lids, dividers, utensils, and other included components.
Return eligibility may depend on the item’s condition, completeness, and the applicable return terms.
Food-Contact Products
For food-contact products, please describe any use or washing when submitting your return request.
This information helps our team understand the condition of the product and review the request appropriately.
Damaged, Incorrect or Missing Items
Let us know if your order arrives with a problem.
Photos of the product and packaging may help us assess what happened and determine an appropriate resolution.
For returns due to personal reasons, the customer is generally responsible for the return shipping costs. For wrong, damaged, or otherwise defective items, our store will provide an appropriate solution.
Return Instructions & Refunds
Our team will explain the return destination, applicable shipping arrangements, and the next steps after reviewing your request.
If a refund is approved, we will confirm the amount and processing details. Payment-provider posting times may vary.
Once an approved return has been received and inspected, the refund will be initiated within 5–10 business days.
Contact calureni™ First
Please include your order number, item name, reason for the request, and any useful photos or details. We will review the information and provide the appropriate instructions.
Email Return RequestThe Business Address Is Not Automatically a Return Address
Please do not send products to the company business address unless our customer support team specifically instructs you to do so. The correct return destination and shipping instructions will be provided after your request has been reviewed.
Applicable Rights Remain Protected
These return guidelines do not limit consumer rights that apply under applicable law.